Privacy Policy
Effective date: January 7, 2026
Website: detailerai.online
Detailer AI (“Detailer AI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our AI automation services for car detailing businesses (including voice agents and lead reactivation workflows).
This Policy is designed to align with major privacy frameworks (including GDPR and CCPA/CPRA) using generally accepted best practices.
1) Who We Are
Business name: Detailer AI
Business address: 123 Main Street, Newark, Delaware 19711, USA
Privacy contact email: [email protected]
Where we operate: United States (initial focus: Florida, Texas, California).
If we expand to serve EU/UK users, GDPR-related rights and transfer safeguards will apply as described below.
2) Scope of This Policy
This Policy applies to:
Visitors to our website
People who contact us (email, forms, chat)
Users interacting with our AI systems that we operate for our clients (e.g., lead reactivation and voice agents)
Important note (B2B services): When we provide services to a car detailing business and process their customer/leads data, we often act as a service provider / processor on behalf of that business. In those cases, the business is the primary controller of that data, and privacy requests may need to be directed to them (see Section 10).
3) Information We Collect
We may collect the following categories of information:
A) Information you provide directly
Contact details: name, email, phone number, business name, and any details you include in messages or forms
Account or onboarding information (if applicable): credentials, workspace identifiers, preferences
User inputs and communications: messages, conversation content, requests, feedback, and support communications
Payment-related information: billing contact details and transaction details
We aim not to store full payment card details. Payments are typically handled by third-party payment processors (see Section 6).
B) Information collected automatically (website/app)
Device and usage data: IP address, browser type, pages viewed, timestamps, referring URLs, and approximate location (derived from IP)
Cookies / similar technologies: necessary cookies and security-related signals; if enabled later, analytics cookies may be used (see Section 5)
C) Information processed through our services (client-provided data)
If a car detailing business uses our systems, we may process data such as:
Lead/customer contact info (e.g., name, phone, email)
Conversation history (SMS/WhatsApp/email/DM-style content if integrated)
Call audio, transcripts, and call metadata if voice agents are enabled (duration, time, routing outcomes)
Appointment or booking details created through automations
Sensitive data: Our services are not intended for processing sensitive data (e.g., health or biometric identifiers). Clients should not provide sensitive data unless explicitly agreed in writing with appropriate safeguards.
4) How We Use Your Information
We use personal information for the following purposes:
Providing services: operating AI agents, automations, lead reactivation workflows, routing requests, and booking
Customer support: troubleshooting, responding to inquiries, and account assistance
Improving our services and agent performance: testing, quality assurance, evaluating outputs, prompt/workflow refinement, and improving reliability
Marketing and communications: sending updates or offers (you can opt out anytime)
Compliance and security: preventing abuse/fraud, enforcing agreements, and meeting legal obligations
5) Cookies and Tracking Technologies
We use cookies and similar technologies for:
Security and performance (e.g., preventing abuse, load balancing, basic site functionality)
Analytics (optional / if enabled) to understand traffic and improve the website
You can control cookies through your browser settings. If we implement optional analytics/marketing cookies in the future, we may provide a cookie banner or consent mechanism where required.
6) How We Share Information
We do not sell your personal information. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.
We may share information with:
Service providers that help us run our business and services (acting under contract and instructions), including:
GoHighLevel (CRM/automation platform)
OpenAI (AI processing services used to power agent responses)
Cloudflare (security/CDN/performance)
Payment processors (to process payments)
Professional advisors (legal, accounting) as necessary
Authorities if required by law or to protect rights, safety, and security
We require service providers to protect information and limit use to providing services to us.
6.5 ) Text Messaging (SMS/MMS)
Text Messaging (SMS/MMS)
If you provide your mobile number and opt in, we may send non-marketing texts related to your request (e.g., demo scheduling, appointment confirmations/reminders, and service-related follow-ups). If you separately opt in to marketing texts, we may also send occasional promotional messages.
Message frequency varies. Message & data rates may apply.
Opt out anytime by replying STOP. For help, reply HELP or contact us at [email protected] .
We maintain opt-in and opt-out records as required by messaging best practices.
We do not share mobile information or SMS consent with third parties/affiliates for their marketing or promotional purposes.
7) AI-Specific Data Handling
A) AI processing
Our services may use AI to generate responses, classify lead intent, and help automate scheduling or follow-up. This may involve sending certain inputs (like conversation text) to our AI provider(s) to produce an output.
B) Training and improvement
We may use conversation data and user inputs to improve our services and agent performance (e.g., prompts, flows, QA, and system reliability).
Client data controls: If you are a business client and want your customer/leads data excluded from internal improvement workflows, contact us at [email protected] and we will implement reasonable restrictions where feasible.
Model training: We do not publicly disclose or promise that third-party AI providers never use data for model training unless your specific configuration and provider terms guarantee it. Where available, we use provider settings and contractual terms intended to limit training use.
C) Automated decisions
Our systems may make automated recommendations (e.g., “hot lead,” “needs follow-up,” “booked”) and automate messaging. These tools are designed to support business workflows, not to make legal or similarly significant decisions about individuals.
8) Data Retention
We retain personal information as long as your account is active or as needed to provide services.
If you request account deletion, we will delete or anonymize personal information within a reasonable period, except where we must keep certain information:
to comply with legal obligations (e.g., tax/accounting records),
to resolve disputes,
to enforce agreements,
or for security logs and backup integrity (for a limited time).
9) Security Measures
We use reasonable administrative, technical, and organizational safeguards to protect information, including:
Encryption in transit (HTTPS/TLS)
Access controls and limiting access to authorized personnel and vendors
No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.
10) Your Privacy Rights and Choices
A) Marketing opt-out
You can opt out of marketing emails anytime by using the unsubscribe link (if provided) or emailing [email protected].
B) Access, correction, deletion
Depending on where you live, you may have the right to request:
Access to personal information we hold about you
Correction of inaccurate data
Deletion of your information (subject to retention/legal exceptions)
C) California (CCPA/CPRA) rights
If you are a California resident, you may have additional rights, including:
Right to know what personal information is collected, used, and disclosed
Right to delete
Right to correct
Right to opt out of “selling” or “sharing” personal information (for cross-context behavioral advertising)
We do not sell personal information.
If we ever “share” data for cross-context behavioral advertising, we will provide a clear opt-out method.
D) EU/EEA/UK (GDPR) rights
If you are located in the EU/EEA/UK, you may have the right to:
Access, correct, delete, and port your data
Restrict or object to processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with your local data protection authority
E) Processor vs. Controller (for client-provided lead/customer data)
If you interacted with a voice agent or lead-reactivation system operated for one of our business clients:
That business is typically the controller of your personal data.
We act as a processor/service provider.
For many requests, we may direct you to contact the business you interacted with.
11) International Data Transfers
We are based in the United States, and our vendors may process data in the U.S. or other countries. If we handle EU/UK personal data, we will use appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legal transfer mechanisms where required.
12) Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under 13 (or under 16 where applicable). If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
13) Changes to This Privacy Policy
We may update this Policy from time to time. We will post the updated version on our website and update the “Effective date” above. Material changes may be communicated by additional notice where appropriate.
14) Contact Us
For privacy questions, requests, or complaints, contact:
Detailer AI
Email: [email protected]
Address: Balcarce 353, General Rodriguez, Buenos Aires, Argentina
